A landlord’s guide to addressing noise complaints

Being a landlord can be a rewarding but challenging role, especially when it comes to managing noise complaints from tenants. Regardless of whether you manage a small residential property or a large commercial building, noise complaints can lead to disruptions and diminish the quality of life for those residing in your property. It is crucial to address these complaints promptly and effectively to maintain a peaceful living environment for everyone involved. Therefore, in this article, we will discuss various strategies that landlords can implement to prevent and resolve noise complaints, ensuring that their tenants can live harmoniously without any undue disturbance.

Understanding Noise Complaints

Firstly, it’s essential to understand what qualifies as a noise complaint. In general, a noise complaint is any instance where a tenant complains about excessive noise from another tenant or outside the property. Tenants may make noise complaints for various reasons, such as loud music, barking dogs, or noisy neighbours. Noise complaints can have a significant impact on the community, leading to disputes, damaged relationships, and, in severe cases, legal action.

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Preventing Noise Complaints

One effective way to address noise complaints is to prevent them from happening in the first place. Landlords can adopt several strategies to reduce noise in common areas, such as installing soundproof doors and windows, providing acoustic insulation, and encouraging quiet hours. It could also be worth introducing the tenant to any neighbours nearby, as if the tenant knows their neighbours from the offset they may be more likely to respect quiet hours.

Additionally, during construction or renovation projects, it’s essential to take steps to minimise noise levels and limit the hours of work. Being proactive in addressing potential noise issues can help prevent complaints from arising and save you time, effort, and money in the long run.

What are a Tenants Legal Obligations regarding Noise?

As a tenant in an Assured Shorthold Tenancy (AST), you have certain obligations regarding noise, which are typically outlined in your tenancy agreement. Here are some general guidelines:

  • Be considerate of your neighbours: You should be mindful of the noise you make and avoid causing any unnecessary disturbances to your neighbours. This includes avoiding loud music, TV, and other activities that may be disturbing to others, especially during the night or early morning.
  • Follow the building’s rules: Your landlord or property management company may have specific rules regarding noise, such as quiet hours or limits on noise levels. Make sure to follow these rules.
  • Take responsibility for your guests: You are responsible for the behaviour of your guests while they are on the property. If your guests are causing a disturbance, you should address it immediately.
  • Report noise concerns to your landlord: If you are experiencing excessive noise from a neighbour, you should report it to your landlord or property management company as soon as possible. They may be able to take action to address the issue.
  • Be aware of local noise ordinances: Your local government may have noise ordinances in place that you must follow. These ordinances may restrict certain activities or noise levels during certain times of day.

Responding to Noise Complaints

If a noise complaint does arise, it’s essential to respond to it promptly and efficiently. Start by investigating the complaint thoroughly, gathering evidence and speaking to witnesses. When approaching the tenant who is the source of the noise, do so respectfully and empathetically, understanding that they may not be aware of the impact of their behaviour. Offer potential solutions to address the problem and set clear expectations for future behaviour. In some cases, it may be necessary to involve law enforcement or other professionals if the situation becomes serious or if the tenant refuses to cooperate.

Resolving Noise Complaints

The final step in addressing noise complaints is to resolve the issue effectively. Negotiating a solution with the tenant should be the primary goal, and it’s essential to consider the legal and ethical implications of any actions taken. Make sure to document all actions taken in response to a complaint, including any agreements made with the tenant, as this can protect you in the event of future disputes.


In conclusion, addressing noise complaints is a crucial aspect of being a responsible landlord. By understanding what qualifies as a noise complaint, taking steps to prevent complaints from arising, responding to complaints promptly and effectively, and negotiating a solution with the tenant, you can ensure a harmonious living environment for everyone. Remember to be proactive in addressing potential noise issues and document all actions taken, and don’t hesitate to seek legal advice if needed. By doing so, you can protect your tenants’ quality of life and maintain a positive reputation as a landlord.

Meet Sam your local Expert

Sam has a wealth of experience across the private landlord and Build to Rent sectors. He has advised a wide range of clients across the whole of London on how to find great tenants, improve their assets and effectively market their properties for the best returns.

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