When letting a property, it is important to be aware of the different organisations that exist to support you in the management of them. One such organisation is the Property Ombudsman, an independent body that provides dispute resolution services to both landlords and tenants. In this guide, we will provide an overview of the Property Ombudsman and how it can benefit landlords.

What is the Property Ombudsman?

The Property Ombudsman is an independent organisation that provides dispute resolution services to both landlords and tenants in the private rented sector. They are a government-approved scheme that provides free, impartial advice and support to those involved in disputes relating to the renting of a property. The Property Ombudsman is not a regulatory body, but rather a mediator that helps to resolve disputes in a fair and impartial manner.

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What services does the Property Ombudsman provide?

The Property Ombudsman provides a range of services to landlords, tenants, and letting agents, including:

1. Dispute resolution: The Property Ombudsman provides a free, impartial dispute resolution service to landlords and tenants who are in dispute with each other.
2. Code of Practice: The Property Ombudsman has a Code of Practice that sets out the standards that landlords, tenants, and letting agents should adhere to when renting a property.
3. Advice and guidance: The Property Ombudsman provides free, impartial advice and guidance to landlords, tenants, and letting agents on a range of issues relating to the renting of a property.
4. Complaints handling: The Property Ombudsman handles complaints made by landlords, tenants, and letting agents against each other.

How can the Property Ombudsman benefit landlords?

The Property Ombudsman can provide a range of benefits to landlords, including:

1. Dispute resolution: The Property Ombudsman can help to resolve disputes between landlords and tenants in a fair and impartial manner.
2. Advice and guidance: The Property Ombudsman can provide free, impartial advice and guidance to landlords on a range of issues relating to the management of their properties.
3. Code of Practice: The Property Ombudsman’s Code of Practice sets out the standards that landlords should adhere to when managing their properties, helping to ensure that they are providing a high standard of service to their tenants.
4. Complaints handling: The Property Ombudsman can handle complaints made against landlords, helping to ensure that they are operating in a fair and legal manner.

How can landlords register with the Property Ombudsman?

Landlords can register with the Property Ombudsman by contacting them directly or by joining a professional body that is affiliated with the Property Ombudsman. Landlords who join a professional body that is affiliated with the Property Ombudsman will automatically be registered with the scheme.

In conclusion, as a landlord, it is important to be aware of the different organisations that exist to support you in the management of your properties. The Property Ombudsman is an independent body that can provide a range of benefits to landlords, and we encourage all landlords to consider registering with the scheme.

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